1. Production and Delivery Timeline

Once your order has been confirmed, our team will begin the production process. Please note that it typically takes 7 to 10 business days to prepare your product, depending on the complexity and quantity of your order.

After the product is ready, it will be dispatched within 3 to 5 business days, and you will receive your delivery shortly thereafter, based on your location and the logistics partner’s delivery schedule.

2. Payment Terms

To confirm your order, we require an advance payment of 50% of the total order value. This initial payment allows us to begin processing and preparing your product.

Once the product is ready for shipment, the remaining 50% payment must be completed. The product will be shipped only after we receive the full and final payment. Kindly ensure timely payment to avoid any delays in dispatch.

3. Refund and Return Policy

Refunds: Refunds will only be processed if the product is received in a damaged condition. In such a case, we request you notify us immediately upon receiving the product and provide supporting images or videos.

Refunds will be issued only after we receive the returned product and verify the reported damage. Refunds are not applicable for any other reason, including a change of mind or order cancellation after production begins.

Returns: If the product delivered does not match the specifications or requirements of your original order, you are eligible to request a return. This must be done within 3 days of receiving the product. Returns will not be accepted beyond this period.

The product must be unused, in its original packaging, and accompanied by the order invoice and a brief description of the issue.